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ISO 20000:20011 Certification


ISO 20000:20011 Certification

We are a company that understands the scopes and the requirements for ISO 20000:20011 Certification. This enables us to offer our reliable ISO 20000:20011 Certification services. Our team of professionals are qualified and experienced in this field and so are able to offer effective suggestions and advice for ISO 20000:20011 Certification. We ensure regular follow-up with the clients and inform them about the status of the ISO 20000:20011 Certification process.

ISO 20000 is the world's first international standard for IT Service Management. ISO/IEC 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services. ISO/IEC 20000 was released in 2005 based on the IT infrastructure library (ITIL®) best practice framework, and updated in 2011.

The standard is intended for organizations who provide managed IT services such as infrastructure and/or applications support; this can be both for external delivery e.g. to clients who have outsourced their IT support, as well as for internal IT groups. A certificate issued by third party registrar to demonstrates that your IT management system has been certified against requirements of ISO 20000 requirements. Implementation of ISO 20000-1 by setting up of internal processes gives confidence to customers about the delivering capability through use of IT infrastructure.

ISO/IEC 20000-1:2005 is the formal specification and defines the requirements for an organization to deliver managed services of an acceptable quality for its customers. The scope includes
  • Requirements for a management system
  • Planning and implementing service management
  • Planning and implementing new or changed services
  • Service delivery process
  • Relationship processes
  • Resolution processes
  • Control processes
  • Release processes

Benefits of ISO 20000 certification
  • Alignment of information technology services and business strategy.
  • Creation of a formal framework for current service improvement projects
  • Provides a benchmark type comparison with best practices
  • Creates competitive advantage via the promotion of consistent and cost-effective services
  • By requiring ownership and responsibility at all levels, it creates a progressive ethos and culture
  • Supports 'interchanging' of service providers and staff by virtue of the creation of inter-enterprize operational processes
  • Reduction of risk and thus cost in terms of external service receipt
  • Through the creation of a standard consistent approach, aids major organizational changes
  • Enhanced reputation and perception
  • Fundamental shift to pro-active rather than re-active processes


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