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We are a company that understands the scopes and the requirements for ISO 20000:20011 Certification. This enables us to offer our reliable ISO 20000:20011 Certification services. Our team of professionals are qualified and experienced in this field and so are able to offer effective suggestions and advice for ISO 20000:20011 Certification. We ensure regular follow-up with the clients and inform them about the status of the ISO 20000:20011 Certification process.
ISO 20000 is the world's first international standard for IT Service Management. ISO/IEC 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services. ISO/IEC 20000 was released in 2005 based on the IT infrastructure library (ITILÂ®) best practice framework, and updated in 2011.
The standard is intended for organizations who provide managed IT services such as infrastructure and/or applications support; this can be both for external delivery e.g. to clients who have outsourced their IT support, as well as for internal IT groups. A certificate issued by third party registrar to demonstrates that your IT management system has been certified against requirements of ISO 20000 requirements. Implementation of ISO 20000-1 by setting up of internal processes gives confidence to customers about the delivering capability through use of IT infrastructure.
ISO/IEC 20000-1:2005 is the formal specification and defines the requirements for an organization to deliver managed services of an acceptable quality for its customers. The scope includes
Requirements for a management system
Planning and implementing service management
Planning and implementing new or changed services
Service delivery process
Benefits of ISO 20000 certification
Alignment of information technology services and business strategy.
Creation of a formal framework for current service improvement projects
Provides a benchmark type comparison with best practices
Creates competitive advantage via the promotion of consistent and cost-effective services
By requiring ownership and responsibility at all levels, it creates a progressive ethos and culture
Supports 'interchanging' of service providers and staff by virtue of the creation of inter-enterprize operational processes
Reduction of risk and thus cost in terms of external service receipt
Through the creation of a standard consistent approach, aids major organizational changes
Enhanced reputation and perception
Fundamental shift to pro-active rather than re-active processes